Inbound

Inbound

Task Us to handle all your inbound enquiries.

Direct Affinity Europe offer a full 80 hour service to ensure that the customers that you are currently not getting to, get picked up and handled in a professional manner.  In some instances this can be as high as 35% – 40% of inbound calls. This will no doubt improve the customer journey, customer satisfaction as well as increase conversions from enquiry to appointment in both sales and service.

Operating Hours

80 Hours coverage per week consisting of:

Monday- Friday – 8am to 9:30pm

Saturday – 8am to 6pm

Sunday – 9am to 4:30pm

Benefits:

  • Increased conversion from enquiry to sale
  • Increased level of service bookings
  • Improved customer experience and journey
  • Consistent delivery of brand standards
  • Full 7 day coverage
  • Extended opening times
  • Guaranteed staff levels 52 weeks per year
  • No reduction in resources for holiday or absence
  • Large savings on management costs
  • Strong return on investment
  • Appointment making service

Work With US.

Want to know more about how we can help you?